{"id":6030,"date":"2021-03-23T10:15:33","date_gmt":"2021-03-23T09:15:33","guid":{"rendered":"https:\/\/www.mezzoteam.fr\/paroles-expert-chipaux\/"},"modified":"2021-03-26T09:33:32","modified_gmt":"2021-03-26T08:33:32","slug":"expert-chipaux","status":"publish","type":"post","link":"https:\/\/www.mezzoteam.fr\/en\/expert-chipaux\/","title":{"rendered":"Over to the Expert"},"content":{"rendered":"\n

Feedback from one of our Mezzoteam experts on some very demanding projects in the industrial, transport and construction sectors.<\/strong> <\/p>\n\n\n\n

\"Jo\u00eblle<\/figure>
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Jo\u00eblle Chipaux has been a Project Manager and EDM expert for more than thirty years. We asked her to share her professional experience with us! <\/p>\n<\/div><\/div>\n\n\n\n

Jo\u00eblle, can you give us an overview of your career at Prosys?<\/strong> <\/h6>\n\n\n\n

After obtaining my Architecture degree and getting a few years\u2019 experience in various fields, I started my journey at Prosys in 1988 as an AutoCAD trainer. I then joined the department dedicated to AutoCAD development, where I worked for several years on customer premises on custom-designed developments. After that, I was in charge of Expert Support in the Operations team. Lastly, I dedicated my expertise on tools to supporting our customers as Project Manager. <\/p>\n\n\n\n

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What is your role now?<\/strong> <\/h6>\n\n\n\n

At the moment, I organise and arrange what the customers need. Having worked in technical, business-specific and project roles, I now use my skills to simplify the day-to-day user experience of my customers, especially by correct configuration of Mezzoteam.<\/p>\n\n\n\n

When customers ask for the seemingly impossible, I find it funny! But I like to try and understand what lies behind their request, so that I can fully meet their requirements.<\/p>\n\n\n\n

Within the Operations Division, I like sharing good practices and my experience with my colleagues. Whether it’s just occasional assistance on a project or more in-depth support, my initial advice is always the same: keep it simple!<\/p>\n\n\n\n

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Can you tell us about the projects that you have managed that were particularly demanding or interesting?<\/strong> <\/h6>\n\n\n\n

There are several projects that spring to mind. I\u2019ll start with a transport project outside of France<\/strong>, where implementation of Mezzoteam turned out to be especially challenging. On this project, a project owner support officer tried to insist upon a particular organisation, much to the distaste of the teams. Previously, these users had a very permissive tool, which was ill-suited to the switch to project-based work. Management wanted to put in place a new tool and insisted that it must be very strictly configured, given the scale of this new phase of the operation.<\/p>\n\n\n\n

There was a lot of resistance to these changes from the users. In the end, however, they were won over by the new platform after a few months of use, realising the benefits obtained through improved documentary organisation and the automation of processes in Mezzoteam.<\/p>\n\n\n\n

Tip #1<\/b>: Never underestimate the human side of things when you implement a new collaborative platform. As is the case for any IT project, user buy-in is essential in order for the project to run smoothly. “Change management” is another key point: if resistance is felt, it really is worth taking the time to explain the reasons for choosing this platform and the user benefits.<\/em> <\/p>\n\n\n\n

Another customer wanted to be able to use Mezzoteam on all their projects simply by duplicating a workspace<\/strong>, whilst keeping great flexibility in managing coding and the approval process. Their model therefore had to be able to adapt to both very small projects (renewed signage or the refitting of a roof) as well as some very large-scale projects (complete construction of a hospital). The project managers and the contractors needed to be able to get to grips with the documentary solution very easily, and the customer needed to able to manage the project easily too. It was a very interesting challenge: designing a workspace that can be adapted to all types of project. <\/p>\n\n\n\n

Finally, for the third project, I would like to talk about a major industrial project<\/strong> that used Mezzoteam from the outset as its EDM solution and that gradually upgraded it over time. <\/p>\n\n\n\n